Paul Lauwens
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Paul Lauwens is the director of National Consulting Group, and serves as Mark's boss. He is one of Mark's main contacts, and is frequently called throughout the game during significant events or discoveries.
Lauwens is also responsible for the accidental destruction of one of Stalburg's historic buildings, a mistake which gained significant press coverage. Newspapers alluding to this event can be found throughout Stalburg, and Mark jokes about the event during the pre-inspection briefing at the beginning of the game.